Technical Support Working Hours by Regions
Technical Support
ERPCODE
Last Update 7 maanden geleden
Our Technical Support is customized according to the country you are on , depend on the time & online services if you are from the AMR the Chat Advisor will be available 24/H , here is an exemple for the subscription type & working hours.
EMEA : 8am – 5.30pm Monday to Friday (UTC+1)
APAC : 8am – 5.30pm Monday to Friday (UTC+1)
AMR : 24/7
WPF : 8am – 5.30pm Monday to Friday (UTC+1)
Levels of Technical Support Dept.
Tier 1 - Technical Support Advisor's mission is assisting the customer according to the knowledge base given in our internal system.
Tier 2 - Technical Support Premium Dept - Specialized in a field or multiple Back Office related Technical Support
Tier 3 - Operations Manager , Technical Support Dept Administrator.
Different Technical Support Dept.
Technical Support
Technical Support ERP+
Technical Support PREMIUM
Technical Support CSR24
Customer is affected directly to the right group according to his kind of subscription to check at subscriptions section.