Customer Support Departments & Admins

Customer support is the heart of any successful business, and ours is no exception.
We're passionate about providing exceptional service and ensuring every customer feels heard, understood, and supported. So, how do we do it?

Tokens locked tight? Support pin stays hidden, No exceptions, even for resellers!

*ESG= Erpcode Support Groups.

*T1=Tier 1

*Tier 1s are responsible for supporting the correct diagnosis of your solution.

*T2=Tier 2

* Tier 2s are responsible of a department or the Tier 2 Premium Team, specialized in a field or multiples skills.

Let's peek behind the curtain and explore the inner workings of our customer support department:
Stuck? Contact our support team. ESG are for deeper dives.

- Administration Dept. N/A (Administration Private Branch.)

- Abuse & Privacy T2 (Media Services & Invoices)
- Development & R2D Dept. T2 (Engineering Team)

- CSR24 Premium Back Office Dept.T2 (Cyber Security Team)
- Sales Support Back Office Dept.T2 (Sales Force Operations Team)

- Customer Service T1 (Representative Customer Service Team)
- Technical Support Premium T2 (Elite Unit Team)
- Technical Support T1 (Technical Support Product Team)

Note 1 : Remember, we don't collect data for sales purposes.
If someone claims to be from our team and solicits you, be cautious and report it immediately.

Note 2 : Your support pin is crucial for token management and should never be shared with anyone, including resellers.

Tip :

To verify a staff member's identity, you can simply ask for their QR code.

Every staff member carries a badge with a unique code that, when scanned, will redirect you to their profile in our secure system or the customer area you accessed through our webviews.

This code is linked to their real ID number for added security.