Cloud Account - Billing and Suspension

This guide covers all you need to know about billing and suspension for your ERPCODE hosting account, including renewal dates, invoice timing, overdue policies, and potential termination.

Renewal Dates:

Your hosting automatically renews on the same day of the month you purchased it.
This applies to all billing cycles (monthly, yearly, etc.).

You can manually renew before the invoice appears: 14 days in advance for monthly plans and 1 month in advance for yearly plans.

Invoice Dates (Third Party App) :

Invoices are generated 7 days before your renewal date. You'll receive an email notification with the amount due and the due date.Invoices are due on the renewal date.

Auto-Renewal Third Party Provider App :

Inside our hosting provider web app if the option is enabled, you can be charged on the 7th day after invoice generation (renewal date).Make sure you pass all verifications needed.

If the first auto-renewal attempt fails, the system will try again on the 2nd and 5th days after the renewal date. If the card is invalid, it will hold off for 7 days before another attempt. It's recommended to manually renew if this happens.

You can manually pay your invoice anytime before service termination , take in touch with the sales dept from our own website.

Suspension:

Unpaid invoices can lead to suspension:

Shared Pack, Business, and Reseller plans: suspended 7 days after the invoice due date (giving you 14 days total to pay).

VPS Support and Dedicated servers: suspended 3 days after the invoice due date.

You'll receive email notifications before suspension.

Subscription-based Dedicated Servers:

These have slightly different rules ->

* No auto-renewal: suspended on the billing date.

* Auto-renewal enabled: suspended 24 hours after the billing date.

* Failed auto-renewal: system attempts renew daily until successful or terminated.
* Third Party Apps : the apps connected from third party companies & hosting providers

Termination:

If your outstanding balance remains unpaid for 30 days (shared) or 7 days (VPS/dedicated), your account will be terminated.

You can restore it, but see the linked article for details.


You can always take in touch with our customer support by Chat or Email.